The astonishing rise and rise of the fortunes of Google has been one of the major features of both social and business life of the early 21st century. In the same way that Microsoft transformed the computer market into a mainstream consumer product through its Windows and Office software products some 20 years ago, Google has had a similar transformative effect.
Not just search, but document management, maps, contextual information delivery and any number of other activities exert leverage using the Internet’s potent combination of information, processing and communication. In any market in which Google has chosen to compete, it has acted in a manner that appears as if its goal has been to remove every blockage to the dispersion of information, and the elimination of every barrier to connection among people. In short, it looks as if Google is not seeking merely to dominate those markets as a normal market leader might. The result has been the removal of competitors through the destruction of the value of the grounds upon which the competitors stand.
The elimination of Nokia is a case in point. Nokia was crushed by smart phones. But it was not the smart phone device that was the problem here. Principally, Nokia was crushed by Google’s generous conditions for the access to the Android software platform. By converting this critical software platform to freeware, Google effectively enabled Korean and Taiwainese phone manufacturers to launch sophisticated fully developed devices that catapulted them into the smartphone world. This left Nokia sitting on a now defunct platform without the ability to respond in time in any meaningful way. Writing in the New Yorker, James Surowiecki observed that
In the end, the company profoundly underestimated the importance of software, including the apps that run on smartphones, to the experience of using a phone.
Google provides a software platform that is used by close to 9 out of every 10 smartphone devices sold today. Yet the company has not monetized this astonishing position of market dominance. Google’s annual SEC filings indicate that almost all of its revenues are derived from advertising revenue, and the Android platform, despite its almost overwhelming ubiquity in the smartphone world, does not generate any significant net revenues for Google.
Another example is Google’s Public DNS service. This service now resolves the domain name queries for more that 10% of the entire Internet population, yet it is operated without generating any visible revenue for Google.
This has led us to a curious but reasoned inference, that Google is not acting as a business in the conventional capitalist sense. It appears not to be seeking to maximize its economic leverage and to monetize its services in every market in which it is active. The company’s motives at times appear to have a broader agenda, better described in social, even artistic terms, rather than exclusively business terms. From this perspective it appears that Google is acting more like a wealthy patron of a different age: perhaps as an aristocrat who engages artists, composers, architects and landscapers. Google could well be designing new business models the way Capability Brown designed landscapes for large landowners of 18th century England. Dig out a shallow valley, run a stream down the middle, set a fountain in the pond, and have a Greek classic cupola to catch the eye at the end, plant trees and then let nature take its course. Similarly, Google is hiring very bright researchers, giving them an environment that contains a significant degree of autonomy and access to large scale resources, and challenging them to set the stage to let their ideas transform the world. If, in so doing, they terminally stress a few inefficient or outdated business models that they may encounter, then so much the better.
From its financial filings in the United States, it is clear that Google draws most of its revenues from advertising, although the range of its business interests is vast. While making money is a strong motivator, the company’s actions seem equally devoted to the social transformational possibilities of its ventures, if not more so. While Apple perfects the design of consumer products and services, Google seems to be aiming to design entire landscapes. The marriage of business and aesthetics is nothing new; but the scale of Google’s vision is of another order of magnitude.
One arena where we will see this play out in the near future is likely to be in the combination of wireless mobility and the Internet of Things. The wireline network access service is a commodity, low margin service these days, and today’s investment models reflect this. Mobile services still enjoy considerable premiums, but once you have put a smartphone in every pocket the market starts to look quite saturated and further growth could be challenging. Now the gleam in the collective eye of these service operators is the marriage of so-called 5G services and device SIM tethering, which is this mobile industry’s take on Internet of Things. But after Nokia’s unfortunate experience, the question is: will Google leave them alone? Or will Google once more act as a disruptor and rewrite the business plan for much of the mobile industry and their 5G ambitions?
This is a different model of engagement than what we’ve been accustomed to. Google approaches an industry sector that appears to be inefficient or bloated, not for the purpose of dominating it and reassigning the revenues to itself, but to transforming it and removing these inefficiencies. Its competitive challenge appears to be to offer a service for free, glean the information from the customers for some further business purposes, which might well be unknown at the time, and potentially use the information so gathered for entirely unpredictable ends some years later. Does this sound like Gmail?
Take, for instance, the business of providing wired bandwidth. This is primarily the reserve of the former telco and former cable monopolies. So why is Google Fiber in existence? What business goal is served by supplying Americans with access that is a thousand times faster than what they can get from cable and telco? Perhaps the goal here is not to compete with cable or telco on their terms, but to rewrite the underlying industry service models and force the others to adopt this model by matching Google’s offering in speed and price.
The business models of both cable and telco (as we refer to their legacy origins) consist of vertically integrating upward from the physical and transport layers into services. The physical infrastructure part of the business has always been integrated with the provision of services. By maintaining an effective monopoly on access to the consumer the enterprise was able to mediate and control the delivery of content to the customer. The innovation made possible by the Internet has been to detach such services from the underlying transport. This ability of the user to select content and services without reference to the access carriage provider has been called “permissionless innovation”.
The business model of the telco-cable carriers has been under fundamental threat from this new model. Whether the vertically integrated carrier will ultimately prevail over this newer form of communications is still not yet clear, or putting it inversely, it is not clear that the Internet model will prevail completely against the carriers’ preference for closed end-points, vertical integration of services with carriage, and controlling the rate of innovation by controlling what passes through their choke-points. “Innovation with permission” is their motto.
It is reasonable to suppose that the founders and owners of Google have benefited from the Internet model and, more pertinently, if they remain consistent with their previous actions, they will confront these traditional carriers by proposing alternate models to the ideology of squeeze, exclusion, and control. By ‘ideology’ we also mean ‘business model’, because it is both.
At this time it is apparent that the Internet could be threatened from many directions: by states, by carriers, by its own fragilities. Yet it remains our view that the Internet’s fundamental ideas will find an extremely powerful ally in Google. It may amuse them one day to launch a service for free that will completely destroy the closed business model of the legacy carriage providers. That day may be very near. Remember Nokia?
We do not claim that every action of Google can be explained by interpreting its behavior as of an aristocrat patronizing artists. That would go too far and be too rigid an analogy. We propose for your consideration, however, that this aristocrat-artist metaphor captures more effectively the scale and scope of its broader transformative ambitions for our society.